改變距離 Changing Distances
Changing distances is just what it sounds like: switching from one race distance to another (i.e. switching from the 27km to the 18km). This is, for obvious reasons, only available at races where there is more than one distance offered.
Category changes are made with a non-negotiable NT400 change admin fee before April 10, 2024. The fee will be processed as an additional fee. If there is a cost difference for the category change, this will be charged additionally to the participant.
We encourage you to make category changes as soon as possible so that we can update our participant records.
You can change distances at any time prior to April 10, 2024. All distance changes must be made in writing to [email protected]
Distance changes are not possible after April 10,2024 or on event day.
在報名截止之前，您可以隨時更改距離。所有有意變更距離的夥伴必須以書面形式發送至[email protected] 通知我們主辦方。
Should you be unable to run/hike, a substitution can be made by selling your entry to another runner and changing the details in your entry.
Substitutions are made with a non-negotiable NT400 substitution admin fee before April 21, 2024. The fee will be processed as an additional fee.
In the absence of a substitute being found, no refunds will be allowed. Ultimately it is the original participants’ responsibility to find a substitute, the Venture Treks Organizers will also try to assist if they can.
Substitutes will be required to complete the online substitution process, as well as completing all waiver and medical consent forms.
We encourage you to make substitutions as soon as possible so that we can update our records and send relevant information to the new participant.
Substitutions can only be made in writing to [email protected]
退款政策 Pre-Event Refund Policy
This is a Pre-Entry Event. Entries are limited, so we suggest you reserve your place today.
Pre-Entries close on April 5th, 2024 at 12:00 noon, or at the Race Organizer’s discretion, when capacity has been reached.
Full payment is required on entry. An entry is only confirmed on full payment of the entry fee.
Venture Treks has a cancellation policy pertaining to refunds. This is necessary because most of the expenses incurred in staging events are committed to in advance, and as such refunds are only possible well in advance. Refunds will be subject to a nominal administration and handling fee. Pre-event costs include supplies, race numbers, medals, medics, service providers, venue fees, staff and many other items that need to be in place for you to enjoy a safe and enjoyable event. Thank you!
70% of the entry fee paid will be refunded if an entry is canceled in writing on or before midnight on April 20th, 2024.
No refunds will be paid after April 20th, 2024.
Refunds can only be made by contacting [email protected]
退款只能通過聯繫[email protected] 進行
賽事取消或延期政策 Race Cancellation or Postponement Policy
Our goal is always to provide an enjoyable, safe race experience. However, sometimes unusual conditions (weather and other) may require that, for your health and safety, we cancel a race. We never want to cancel a race and will do so only if the safety risk is great.
The race organizer reserves the right to cancel, modify or call-off the trail race for the following reasons:
- Natural disasters (or declared warnings issued by the Taiwan Central Weather Bureau. In such a case, the race course cannot be changed to continue the race, nor will the race be postponed to a later date.
- The inability to ensure runners safety due to in the event of an earthquake, hurricane/typhoon, flood, landslides, incidents, accidents, epidemics and/or pandemics. The race organizer reserves the right to make judgments and decisions regarding the shortening/canceling of the race.
- The decision as to whether or not the race will be canceled will be made on the day before the race or on the day of the race. This will be communicated via the official race website and official social media.
In such cases there will be no refunds of race entry fees. Each participant must accept any such risk of their entry fee paid. There is no complimentary race entry to a future race. Entry fees collected are used to develop and produce the event, starting well in advance of the race date – including course preparation, race supplies, permits and administration. We will make every effort to produce a fair and safe event for all participants. Any decision we make that impacts the race date or potential cancellation is carefully considered and based on the overall event safety, sustainability and manageability.
In the event of the race being canceled due to circumstances beyond our control, we will attempt to reschedule to a later date in the same year and all entries will transfer to that rescheduled date. If this proves impossible the cancellation policy will apply.
Should the race be postponed due to Covid-19 regulations, your entry will be transferred to the next date at no cost to you, provided it takes place in 2023.
個資保護 Data Protection
Any personal information you give to us will be processed in accordance with the Personal Data Protection Act. Venture Treks will only use and share your information to process entries into our Events, ensuring your safety during the Event and keeping you informed by email. Your information will not be shared with third parties for any other reasons.
您提供給我們的任何個人信息將根據《個資法》處理。 Venture Treks將只使用和分享您的信息來處理參加我們活動的信息，以確保您在活動期間的安全，並通過電子郵件通知您。您的信息不會因任何其他原因與第三方共享。